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More often, supervisors are formerly retail associates that excel in discharging technical competencies in the discharge of their duties. However, the skills set requirement for retail associates and supervisors are different. It is this skill gap that has become the nightmare of most retail organisation.

Hear the lamentation of one retailer: I promoted him  to a supervisor because he was my best sales staff. But it appears I made a mistake”. This retailer is absolutely correct as he is responsible for the new lack of performance status of the associate turned supervisor.

For the retail organisation seeking to provide the highest level of service to each and every customer in a manner that is consistent with the overall sales performance and profitability objectives and expectations, it must rethink the critical role of the supervisor. 

For Retail Supervisors to effectively discharge their duties that need to first horn their managerial and leadership skill. This is a responsibility the retailer must not leave to chance.

Retail Supervisor Development Program - RSDP therefore, is aimed at supporting the retail organisations to provide their 'would soon be supervisors', supervisors and their assistants with the requisite knowledge, skills and attitude for effective supervision in retail organizations.

Earning a certificate from the Retail Academy is an investment in your future both as retail organisations and retail supervisors. Our mission is to provide you with the highest quality of education, the best preparation for your retail organisation and supervisors for greater success, and the greatest opportunity for an exciting, fulfilling and rewarding retailing life.

By learning practical techniques drawn from our consulting and training experiences, retail supervisors will be able to apply proven strategies to keep their teams engaged, inspired, and productive no matter what challenges or surprises that come their way.


Why You Should Attend

At the end of the program, participants will:

·      develop the interpersonal skills they need to relate and create connections;

·      gain skill to manage and support associates to deliver consistent and exceptional performance and memorable customer experiences;

·      gain techniques to keep the team engaged, inspired and productive no matter the challenge they face; and

·    exposure to commonly used Key Performance Indicators and  measurement for more effective management of teams performance.

     ·         become proud holders of Retail Academy’s certification




Detailed Program Outline


 Method of Enrolment: Open Enrolment Here