Retail Supervisor Development Program - RSDP

RETAIL SUPERVISOR DEVELOPMENT PROGRAM

OVERVIEW

More often, supervisors are formerly retail associates that excel in discharging technical competencies in the discharge of their duties. However, the skills set requirement for retail associates and supervisors are different. It is this skill gap that has become the nightmare of most retail organisation.

Hear the lamentation of one retailer: I promoted him to a supervisor because he was my best sales staff. But it appears I made a mistake”. This retailer is absolutely correct as he is responsible for the new lack of performance status of the associate turned supervisor.

For the retail organisation seeking to provide the highest level of service to each and every customer in a manner that is consistent with the overall sales performance and profitability objectives and expectations, it must rethink the critical role of the supervisor.

For Retail Supervisors to effectively discharge their duties that need to first horn their managerial and leadership skill. This is a responsibility the retailer must not leave to chance.

Retail Supervisor Development Program - RSDP therefore, is aimed at supporting the retail organisations to provide their 'would soon be supervisors', supervisors and their assistants with the requisite knowledge, skills and attitude for effective supervision in retail organizations.

Earning a certificate from the Retail Academy is an investment in your future both as retail organisations and retail supervisors. Our mission is to provide you with the highest quality of education, the best preparation for your retail organisation and supervisors for greater success, and the greatest opportunity for an exciting, fulfilling and rewarding retailing life.

By learning practical techniques drawn from our consulting and training experiences, retail supervisors will be able to apply proven strategies to keep their teams engaged, inspired, and productive no matter what challenges or surprises that come their way.

WHY YOU SHOULD ATTEND

At the end of the program, participants will:

• develop the interpersonal skills they need to relate and create connections;
• gain skill to manage and support associates to deliver consistent and exceptional performance and memorable customer experiences;
• gain techniques to keep the team engaged, inspired and productive no matter the challenge they face; and
• exposure to commonly used Key Performance Indicators and measurement for more effective management of team’s performance.
• become proud holders of Retail Academy’s certification

WHO SHOULD ATTEND:

The Program is open to the public:

• Retail Supervisors, Assistants and unit heads and would soon be Supervisors and Assistants.

OUTLINE

Developing Supervisory Skills & Competencies

• Introduction to Managerial & Leadership Skills
• Communication skills
• Understanding human emotion & behavior
• Relationship building & interpersonal skills in Retail
• Counselling skills 
• Handling discipline and grievances
• Problem-solving and decision making for Retail Supervisors
• Managing office politics

Role of Supervisors in retail

• Managing Retail Associates
• Motivating Retail Associates
• Training and induction for new Retail Associates
• Performance appraisal for Retail Associates
• Modeling best behaviour

Supervising the Retail Shop Floor

• Store Atmospherics
• Merchandising & Display
• KPIs Setting & Metrics
• Loss Prevention
• Inventory Control
• Safe Work Practices
• Shift scheduling & Management

Retail Selling for effective result

Customer Service Excellence

From Customer Engagement to Customer Advocacy

Dealing with Customers

• Handling different Customer Types
• Handling difficult customers
• Handling dissatisfied & angry customers
• Missed Opportunities
• Life time value of Customer

METHODOLOGY

• Lectures (PowerPoint, Videos, Exercises, Games& Group Presentations)
• Research Work & Presentations
• Case Studies
• Role Plays

MAXIMUM CLASS SIZE: 30

DURATION: 1 Month

Fee: N150,000 Per Participant 

ENROL HERE

FOR MORE INFORMATION, PLEASE CONTACT:

Phone: +234 1 291 7328, +234 808 933 8444

Email: info@retailacademy.com.ng; info@bervison.com

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